Customer Service

Customer Service Center Winkki

Customer Service Center Winkki,  in the entrance lobby of Lappeenranta City Hall, and the Winkki  branch at Joutseno Library provide guidance on the City’s services.

Customer Service Center  Winkki serves residents, visitors and City stakeholders and divisions in matters related to the City of Lappeenranta services.

Customer service is available in Finnish and English

Customer Service Center Winkki
Villimiehenkatu 1
53100 Lappeenranta
Phone (05) 616 2220

Read more about Winkki's services and check the opening hours.

General information about Lappeenranta from the tourist information service

Lappeenranta Tourist Information serves locals as well as tourists.

It is located in the IsoKristiina shopping centre, and there is also  an information point near the sandcastle area in the summer.  The tourist information service 
provides information about  Lappeenranta, tourist attractions,  events and services free of charge. It also provides guidance and tips on the stunning hiking and outdoor 
activities in the area and much  more besides. The tourist information service provides advice on  general matters related to Lappeenranta, such as where various services can be found.

Customer service is available in Finnish, English and Russian.

Read more about Lappeenranta Tourist Information's services and check the opening hours.

City switchboard

Switchboard open Mon-Fri from 8 am to 4 pm

Phone: (05) 6161

City of Lappeenranta Registry Office

The Registry Office provides information about the city’s pending administrative matters.

Other key organizations' contact information

Southern Karelia Welfare Area with emergency numbers - click here.

Electricity, water, and heating: Contact information for Lappeenrannan Energia - click here.

Southeastern Finland Police Department - click here.

Parking at the City Hall

Entrance to the City Hall parking garage is via Brahenkatu. On weekdays, customer parking spaces are very limited. There are 2-hour disc parking spaces on the lower level. A few visitor spaces are available on the upper level with a parking permit for the City Hall. On weekends and evenings, the upper level is freely available to customers of Lappeenranta Hall.

Parking near the City Hall:

P-Pormestari Entrance: Valtakatu 48 or Villimiehenkatu 8 405 paid parking spaces. P-Pormestari (information in Finnish)

Aimo Park Isokristiina Entrance: Brahenkatu 5 or Lappeenkatu 7 549 paid parking spaces. Aimo Park Isokristiina

Parking at Kauppakeskus Galleria (Galleria Shopping Center) Entrance: Kirkkokatu Paid parking spaces available. Info - Kauppakeskus Galleria Lappeenranta