Service location

Customer Service Centre Winkki – City Hall

Customer Service Centre Winkki serves residents, visitors and City stakeholders and divisions in matters related to the City of Lappeenranta services.

Division-specific forms and instructions are available centrally in Winkki. Service advisers can help you use the client terminals available for the City’s online services. Winkki also accepts and provides various documents, tickets to Lappeenranta City Orchestra concerts and City Theatre plays, Jouko travel cards, requests for building and renovation-related actions, demands for rectification of a parking ticket. In Winkki you can apply for daycare and make an enrollment for basic education.

However, the customer service centre does not accept any payments of bills or handle matters related to Lappeenrannan Energia Oy.

Visiting information

Villimiehenkatu 1
53100 Lappeenranta
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Service hours


Monday–Friday 9:00 AM-3:00 PM 


Monday–Friday 9:00 AM-4:00 PM 

Thu 26 of September Winkki will be opened at 12 (12:00 PM-4:30 PM)

All Saints' Day (Closed) (11/2/2024)

Independence Day (Closed) (12/6/2024)

Christmas Eve (Closed) (12/24/2024)

Christmas Day (Closed) (12/25/2024)

2nd Day of Christmas (Closed) (12/26/2024)

New Year's eve (8:30 AM-4:30 PM)

New Year's Day (Closed) (1/1/2025)

Epiphany (Closed) (1/6/2025)

Maundy Thursday (8:30 AM-3:30 PM)

Good Friday (Closed) (4/18/2025)

Easter Sunday (Closed) (4/20/2025)

Easter Monday (Closed) (4/21/2025)

May Day (Closed) (5/1/2025)

Ascension Day (Closed) (5/29/2025)

Midsummer Eve (Closed) (6/20/2025)

Midsummer Day (Closed) (6/21/2025)

Other contact details


  • +358 56162220 (local/mobile network fee)

    Charges for calling this telephone number are:

    • calls from a landline phone: standard local network rate.
    • calls from a mobile phone: standard mobile rate.
    • calls from outside Finland: international rate as applicable.

    The actual cost depends on your operator.

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